At Boyer, we are dedicated to ensuring that every customer, particularly those who may be vulnerable due to personal circumstances, receives a positive and supportive experience when using our services. We are committed to identifying and providing the necessary support to ensure that no one is at a disadvantage.
A vulnerable customer is someone who, due to their personal circumstances, is more susceptible to harm or disadvantage, especially if they are not provided with the appropriate level of care and support. Vulnerability can be temporary, permanent, or fluctuate over time, depending on an individual’s situation.
While any customer may experience vulnerability at some point, certain factors can increase the likelihood of needing additional support. These factors include, but are not limited to:
If you feel that you may need additional help due to any circumstances that make you vulnerable, we encourage you to contact us directly. We understand that life events or health issues can arise unexpectedly, and we are here to help. We will do our best to offer adjustments and support that are suited to your individual needs.
Please feel free to reach out to any member of our team, and we will guide you through the options available to ensure you have a positive and stress-free experience.
To ensure that we continue to provide the best possible service, we provide our team with ongoing training on how to recognize and assist vulnerable customers. We regularly review our processes and policies to ensure they remain effective and responsive to the needs of our customers.
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